© 2019 JAI Software

All rights reserved

 

JAI Software

599 Maine Avenue

Farmingdale, Maine 04344

(207) 512-2417

Client Support

Added Value

Our Support Services go far beyond traditional software support. Let our long-standing experience collaborating with the LIHEAP and WAP programs add value to your program.

 Our Client Support Services are here to help you streamline your program delivery, reduce your operational challenges, and free up valuable IT staff resources. Our approach to support is collaborative, and we consider our clients, our partners.

Partner Benefits

We strive to create a mutually supportive community of users. To that end, enhancements funded by any partner are made available to all partners at no additional cost.

365-Days Help Desk

Single Point of Contact

Real-time Resolution

Escalating Critical Issues

Support Tracking & Reporting

Centralized Communication

Hosting Services

Azure Government Cloud, or

Onsite Partner Hosting

FedRAMP Compliance

World Class Security

High Performance

System Maintenance

Requirements Analysis

Corrective & Preventative Updates

Security Patches & Maintenance 

System Customization

Compliance Updates

Technical Support

Direct Emergency Contact

Data Corrections & Updates

Client Training

Program Compliance

Ad Hoc Reporting Assistance 

“We really appreciate the report as well as your being able to produce it with short turnaround time.  It makes us love ECOS even more!”

- State WAP Program Director

“JAI cares about its relationships and its commitments to their clients. They have a talented staff of professionals and are knowledgeable about all aspects of the energy industry.”

- State Director of Energy Programs