Our Support Services go far beyond traditional software support. Let our long-standing experience collaborating with the LIHEAP and WAP programs add value to your program.
Our Client Support Services are here to help you streamline your program delivery, reduce your operational challenges, and free up valuable IT staff resources. Our approach to support is collaborative, and we consider our clients, our partners.
We strive to create a mutually supportive community of users. To that end, any enhancements to a program are made available at no additional cost, to all partners that hold the program license.
365-Days Help Desk
Single Point of Contact
Escalating Critical Issues
Support Tracking & Reporting
Azure Government Cloud, or
Onsite Partner Hosting
World Class Security
Corrective & Preventative Updates
Security Patches & Maintenance
Direct Emergency Contact
Data Corrections & Updates
Ad Hoc Reporting Assistance
“We really appreciate the report as well as your being able to produce it with short turnaround time. It makes us love ECOS even more!”
- State WAP Program Director
“JAI cares about its relationships and its commitments to their clients. They have a talented staff of professionals and are knowledgeable about all aspects of the energy industry.”
- State Director of Energy Programs